ClinilabsHelp Centre

Missing or damaged items

What to do if your delivery isn't right.

  1. Check the packing slip in the parcel. It lists what's in that parcel and what's still to come, so a missing item may simply be following in a later parcel.
  2. Check Order history for the item's status and tracking.
  3. If something is still missing or arrived damaged, email info@clinilabs.co.uk quoting your order reference (it starts CL-), or call 020 4525 8805. A photo of any damage helps.